Terms & Conditions

Data & Privacy
The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which this information might be passed to a third party.

Pricing & GST
Prices are quoted in New Zealand dollars and include freight costs unless stated on your final order summary. All prices exclude GST for those purchasing within New Zealand. Where you as a customer are domiciled other than in New Zealand, the prices do not include VAT or sales tax applying in the country where you are domiciled. The customer is responsible for payment of any sales tax applying in the country in which they are domiciles, in addition to the purchase price.

Delivery
All reasonable efforts will be made to dispatch in-stock items within two working days from receipt of order. For out of stock items, customers will be informed of any delays. The cost of freight & handling is included in the product price or as stated on the final order summary. For planting orders, allow 5 working days for trees to be planted.

Refunds & Returns
In the event of loss, late delivery or dissatisfaction with the product supplied, the goods need to be returned and a full refund will be sent. If initial payment was by credit card, then the refund will be made back to your credit card company. If however payment was by cheque, then the refund will be posted to you by cheque promptly. Our major concern is to maintain our happy relationship with you our customer.

Law and Jurisdiction
Any contract for your purchase from Pa Harakeke is governed by and has to be interpreted under the Law of New Zealand, and you agree that such contract will be subject to the non-exclusive jurisdiction of the New Zealand courts.

Customer Service
For customer services please use the following contact details:

Customer Service
Pa Harakeke
P.O. Box 376
Te Kuiti
New Zealand

p +64-7-9298708